When will my order ship?
Our normal processing time is 1-3 business days from the date you place the order.
Every controller is hand built so we need that time to get your custom controller ready.
Once your order has been assembled and thoroughly tested for quality, we will ship it USPS to your doorstep.
Orders placed on weekends will be processed and confirmed the following Monday.
What shipping method does XMOD Teks use?
We currently ship with USPS Regular Mail
Do you ship internationally outside of the U.S.?
We do not ship to international locations other than U.S. Territories and Military APO/FPO addresses.
We do not ship to known freight forwarders, and orders to such will be canceled.
How do I track my order?
Once your order has shipped, we'll send you an email with a link to track your order. You can check the status of your package once it's in transit.
You can also sign up for text alerts about your package. You'll know when your package ships, when it's about to be delivered, and when it's been delivered.
How long does shipping normally take?
The following general shipping times apply based on shipping type:
USPS Parcel Post (3-9 Business Days)
USPS First Class (3-5 Business Days)
USPS Priority Mail (2-3 Business Days)
USPS Express Mail (1-2 Business Days)
*Delivery dates are estimated and do not take into account Federal Holiday closures, high holiday volume, or winter weather complications which can result in delays in delivery by the Postal Service.
I have received my order confirmation email
You will receive an email upon completing your order.
Please ensure that you check your spam/junk mail folder for any correspondence from us, as we might not be on your safe list.
You can Contact Us, we would be happy to resend any information you might need.
I got a tracking number, but nothing comes up when I track it.
If you have received a tracking number, but nothing is coming up at USPS.com, it has been scanned, but unfortunately tracking numbers from USPS takes up to 24 hours to update on their site.
We know this is frustrating, but rest assure, if you have received a tracking number, it is because your order from XMOD Teks has shipped.
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